Set up instant responses for common WhatsApp questions
Stop answering the same questions every day. Setting up instant responses on your WhatsApp widget lets customers find answers to common queries—like shipping times or store hours—without you having to type a single word. It keeps your inbox organized and gives customers the information they need immediately.
How to set up instant responses
Follow these steps to add preset questions to your WhatsApp floating button:
- Open your dashboard: Log in to your WooShop site and navigate to WhatsApp in the left-hand menu.
- Select the widget settings: Click on the Floating Widget or Button Settings tab.
- Locate the FAQ section: Scroll down until you see a section labeled Preset Questions, FAQs, or Call to Action.
- Add your questions: Click the "Add New" button. Type the question you frequently receive in the "Label" or "Question" field.
- Set the response: In the "Message" field, type the text you want to appear in the customer’s WhatsApp chat box when they click that question.
- Save your progress: Click Save Changes at the bottom of the page.
- Test it live: Open your website in a new tab, click your WhatsApp button, and ensure the questions appear and trigger the correct messages.
Practical examples for your shop
Different businesses have different needs. Here are a few ways to use this feature effectively:
- Online Retailers: Add a question like "Where is my order?" with a pre-filled message that says: "Hi, I’d like to check the status of my order. My order number is: "
- Restaurants: Use "What are your hours today?" to instantly provide your opening and closing times.
- Service Providers: Add "How do I book an appointment?" to direct customers to your booking page or request your availability.
Troubleshooting common issues
The widget isn’t showing up on my phone
Check your settings to ensure the widget is enabled for "Mobile Devices." Also, make sure your phone number includes the correct country code without any extra zeros or plus signs (e.g., 1XXXXXXXXXX for the US).
The questions appear but don’t open WhatsApp
This usually happens if there is a conflict with a caching plugin. Clear your site cache from the top toolbar in your dashboard and try again.
The messages look messy
WhatsApp doesn’t support complex formatting like bold or italics in these preset fields in the same way a text editor does. Stick to plain text and simple spacing for the best results.
Summary
Instant responses reduce the friction between a customer’s curiosity and their purchase. By setting these up, you provide a better experience for your visitors while freeing up your own time.
Related guides:
- Connecting your WhatsApp business number
- Customizing your WhatsApp widget colors to match Kadence themes
- Tracking WhatsApp clicks in WooCommerce analytics
