Connecting your WhatsApp Business account

BySupport Admin

Connecting your WhatsApp Business account lets customers start a conversation with you directly from your storefront. Instead of waiting for an email reply, shoppers can ask questions about products or shipping in real-time, which helps build trust and improve sales.

How to set up your WhatsApp connection

Follow these steps to add a WhatsApp chat button to your site:

  1. Prepare your phone number
    Ensure you have the WhatsApp Business app installed on your phone and that your number is active. You should use a dedicated business number rather than a personal one if possible.

  2. Access the WhatsApp settings
    Log in to your WooShop dashboard. In the left-hand menu, go to Settings and select WhatsApp Chat (or look for the WhatsApp icon in your Kadence header settings if you prefer a menu-based link).

  3. Enter your business details
    Type your full phone number into the designated field. Include your country code but leave out any zeros at the start of the local number.
    Example: For the US, use 1XXXXXXXXXX. For the UK, use 44XXXXXXXXXX.

  4. Draft a pre-filled message
    You can set a default message that appears in the customer’s chat box when they click the button. A simple "Hi, I have a question about my order" works well to get the conversation started.

  5. Choose your button style
    Select where you want the button to appear. Most shops place a floating bubble in the bottom-right corner of the screen. You can also choose whether to show the button on mobile only or on all devices.

  6. Save and test
    Click Save Changes. Open your website in a new browser tab or on your phone and click the WhatsApp icon to make sure it opens the correct chat window.

When to use WhatsApp on your shop

  • Product inquiries: A customer on a specific product page can ask if an item will be back in stock or if it fits true to size.

  • Order updates: If a customer is worried about their delivery, they can send a quick message for a status check.

  • Restaurant bookings: For food businesses, customers can use the link to confirm a reservation or ask about dietary requirements.

Troubleshooting common issues

  • The link doesn’t open a chat: Double-check your phone number format. The most common mistake is including a + sign or extra zeros. Use only the digits.

  • The button is hidden: Check if you have a "Display Conditions" setting turned on. Ensure it is set to "Entire Site" so it doesn’t accidentally hide on your shop pages.

  • Mobile vs. Desktop: If the button looks too large on mobile, go back to your settings and adjust the icon size or padding to ensure it doesn’t cover your "Add to Cart" buttons.

Quick Recap

Once your number is connected and the button is styled, you’ll receive messages directly to your phone. Remember to set your "Away" hours in the WhatsApp Business app so customers know when to expect a reply.

Next steps:

  • [Setting up automated replies in WhatsApp Business]

  • [Customizing your Kadence header and footer]

  • [Managing WooCommerce orders on the go]

Similar Posts