WooCommerce File Approval


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WooCommerce File Approval plugin seamlessly integrates into your WooCommerce installation allowing you to share files with your customers. Files that can be approved or rejected!


(Shop admin account)
user: demo
pass: demo

(Customer account)
user: demo1
pass: demo



How to automatically update the plugin

To receive automatic updates just install and configure the Envato updater plugin: https://goo.gl/pkJS33 . The official guide that explains how to configure it can be found in the following link: https://envato.com/market-plugin .

The idea

It happens that a shop manager needs to share some files with a customer after a purchase. Those files have to be approved or rejected by the customer. Eventually, the customer must have the possibility to leave a message explaining the reason for his actions. This process must go on until the file is approved by the customer!

The WooCommerce File Approval is designed to satisfy this need! The shop manager now can create all the attachments he needs for an order! Each attachment will have its file and its message thread that allows communication with the customer.
Each attachment has some further options like the “reply policy” (how ofter the user can post a message) and “file title”.

How it works: the approval workflow

The process is straightforward:

  1. The admin, through the order details page, attaches one or more files. For each of them, a message can be left. Once saved, a notification email is sent to the user
  2. The user, through the order details page, can approve or reject the attachment. Optionally can leave a message. Once don, a notification is sent to the admin
  3. The admin can eventually re-attach a new file or simply post a message to have further info (so the process cycles again trough step 1)

Message thread style

The attachment messages are displayed via a nice visual thread style!

Customer attachments to replies

You can optionally enable the option to allow customer file attaching to replies. In this way, if a customer needs to send you some further info about the current file approval process, he can eventually share with you some files!

Email notification

Every time the admin edit the attachments (so the user needs to re-approve/reject it) or posts a message, The customer receives an email notification. The same things happen when the customer approves/rejects an attachment or if he posts a message. Email texts can be configured (and eventually translated via WPML) via the special Email texts menu.

Reminder emails

In case an order after 24h still has some files that still have to be approved/rejected by the customer, the plugin can send a reminder notification. You can set the reminder interval (daily, twice a day, weekly, etc) and customize the email text.

Automatic approval

If the customer doens’t take an action withing X hours, the plugin can automatically approve those files. A notification will be sent to the admin and the customer notifing about the action!

New content highlight

Every time the admin edits an attachment or adds a new message, those contents will be highlighted in the frontend in order to give better feedback to the customer. Same things happen when a customer leaves a message:
on the admin order details page, the new message will be highlighted.

Orders list page

Keep an eye on file approval status directly from the admin orders list page!

Keep your server clean

The attached files are uploaded into the WordPress media gallery and bounded to the order. Once an attachment is deleted, the associated file will be automatically deleted. If an order is deleted,
all the associated files will be deleted.


The plugin supports the WPML translation plugin. You will then able to customize and translate email texts through the special menu.

Large files upload

The plugin automatically configures your media gallery in order to accept large file upload without the need for any further server configuration! Max uploadable file is computed as the max free space available in your server tmp folder (in which the system temporarily stores files after an upload). So make eventually sure your system is properly configured to store files for the size you need!

Large image preview

In case using large images ( > 2500px), make sure you properly configure the Settings -> Media -> Large size setting in order to accept the width and height you need.

Note on custom Thank you, Order details page and email

The plugin is designed to work with the standard templates. If you have altered in any way the management of the Thank you, Order details, or Email management, this might lead the plugin to not work as expected.
In case of any issue, you need then to restore the originals.


Approval area templates can be found inside the template folder inside the plugin. They can be copied into the {theme_folder}/woocommerce-file-approval/approval_area/ folder and customized without worrying to restore the customization
when updating the plugin!


Admin order page


Frontend – Order details page


After approval


PDF file preview


Admin orders list page


Notification email



= 5.4 - 05.04.21 =
* Unapproved file reminder: added new option to exclude orders by status 

= 5.3 - 01.04.21 =
* Automatic approval: added new option to exclude orders by status 

= 5.2 - 30.03.21 =
* Is now possible for customer attach some files to reply message

= 5.1 - 10.03.21 =
* Fixed an issue due to template were not properly loaded if stored in the theme folder

= 5.0 - 04.03.21 =
* Improved customization

= 4.9 - 04.03.21 =
* Improved customization

= 4.8 - 03.03.21 =
* A popup is now displayed after the user submitted some data

= 4.7 - 16.02.21 =
* Added option to disable the embedded lightbox javscript library

= 4.6 - 15.02.21 =
* Fixed an issue due to in case of multiple files, the user was not able to approve/reject files after approving/rejecting the first

= 4.5 - 14.02.21 =
* Fixed an issue due to notification were sent even if disabled

= 4.4 - 14.02.21 =
* Fixed an issue that prevented the user to reply once the admin edited the attachment

= 4.3 - 15.01.21 =
* Minor CSS improvements

= 4.2 - 14.01.21 =
* Fixed an issue related to the notification management

= 4.1 - 13.01.21 =
* Fixed an issue with WooCommerce 4.9

= 4.0 - 11.01.21 =
* Fixed an issue related to the [if_new_attachment] and email sending

= 3.9 - 11.01.21 =
* Minor improvement

= 3.8 - 11.01.21 =
* Added a new [if_new_attachment] shortcode

= 3.7 - 08.01.21 =
* Fixed an issue related to the order id display on the emails

= 3.6 - 07.01.21 =
* Added option to automatically approve a file if no action is taken by the user in X hours
* Added new email template for automatic approval notification

= 3.5 - 05.01.21 =
* Minor UI improvement

= 3.4 - 26.12.20 =
* Added new approval controller
* Added new option to select which approval controller has to be used: slider or buttons

= 3.3 - 14.12.20 =
* Minor bugfix

= 3.2 - 14.12.20 =
* Fixed a CSS issue that prevented new attachments to be properly saved

= 3.1 - 05.12.20 =
* Fixed a CSS issue

= 3.0 - 02.12.20 =
* Fixed an issue related to new lines and the preset answer texts

= 2.9 - 01.12.20 =
* Added new option to automatically send a reminder email for orders which have files that still have to be rejected/approved by the user

= 2.8 - 28.11.20 =
* Minor improvements

= 2.7 - 14.11.20 =
* Added "preset answers" feature

= 2.6 - 13.11.20 =
* Added new option for customizing the email "From" text

= 2.5 - 06.11.20 =
* Minor improvement on file management system

= 2.4 - 08.10.20 =
* UI Improvements

= 2.3 - 10.09.20 =
* Added new option to set file approval status via the admin page

= 2.2 - 01.09.20 =
* A login form is displayed if the "Only logged users can access the approval area" option has been enabled

= 2.1 - 31.08.20 =
* Added new option: only logged users can access the file approval area

= 2.0 - 26.08.20 =
* Fixed an issue due to notification emails were not sent to the admin

= 1.9 - 01.08.20 =
* Fixed the "Default recipient override" setting

= 1.8 - 29.06.20 =
* Added new "General texts" menu 

= 1.7 - 27.06.20 =
* Added option to set the initial status after the first clink of the approval button

= 1.6 - 15.05.20 =
* The attachment is no longer set as rejected as default state when the user accesses for the first time the order page

= 1.5 - 09.05.20 =
* Fixed an CSS issue

= 1.4 - 09.05.20 =
* Fixed an issue due to admin order link was not properly embedded into emails

= 1.3 - 08.05.20 =
* Added new option to specify admin notifications recipient for each attachment

= 1.2 - 08.05.20 =
* Added preview for PDF files 
* Image previews are now displayed on a lightbox
* Attachment approval status is now displayed on the admin orders list page

= 1.1 - 27.04.20 =
* Improved large files upload management

= 1.0 - 27.04.20 =
* First release
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All orders within the USA are shipped via UPS at the following rates (you will have the option to select your rate when placing an order):

  • Free Standard (1-5 business days) — Free (orders over $100)
  • Standard (1-5 business days) — $5.95
  • Next Day Air (1 business day) — $18.95

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