Description

LIVE PREVIEW

SaaS version of the Ticketing Expert supports Multi tenancy. landlord of the system can login as admin and manage tenants. Tenant can order and he could create a subdomain, and then he will have ticketing system in the sub domain.

Demo Details

Central Admin Login Details

https://tesaas.modulespanel.com
[email protected] / admin1234

Tenant login details

Tenant1
https://tenant1.tesaas.modulespanel.com/login
[email protected] / admin1234

Tenant2
https://tenant2.tesaas.modulespanel.com/
[email protected] / admin1234

In the tenant side, he can login as admin and can manage staffs and users. Multiple tenants can use the system, each tenant will have a unique sub domain.

Central Admin Features
1) Gateway management
2) Order management
3) Invoice Management
4) Service Management
5) Tenant Management

Tenant Side Features
1. Department wise tickets
2. Private and Internal notes
3. Canned Responses
4. Import tickets from email using IMAP
5. Staffs to department assignment
6. Email notification for ticket opening and ticket reply
7. Multi language support
8. Ticket Tags
8. Permissions
9. KB and FAQs

For more details, please check Ticketing Expert SaaS Document