WordPress and WooCommerce Support Tickets

WordPress and WooCommerce Support Ticket Plugin is a comprehensive and complete solution for WordPress and WooCommerce sites. This plugin is compatible with any template.

Ticketing

Users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end

Categories

You can create unlimited categories for tickets. for example, create a problems category for sending tickets.

Departments

For better ticket management, you can create different unlimited departments such as the technical department or accounting, or sales department.

Priorities

To better handle tickets, you can create priority levels for tickets.

File Attachments

Users and agents can attach the file they want to each ticket. all uploaded files are uploaded in a separate folder in your WordPress upload folder for easier management. and finally the general advanced features in the settings there is a plugin to attach files.

Custom Statuses

In addition to the default status for each ticket, you can define your desired status along with the desired color.

Support Agents

You can create an unlimited support agent or be responsible for responding to tickets. It is also possible to assign a ticket to the desired support agent in each ticket.

Sorting & Filtering

In the admin panel, in the list of tickets, there is a box called a filter or search that you can easily search for the submitted tickets.

E-mail Notifications

After sending or replying to the ticket, an email will be sent to the user or site administrator. There are also advanced features in the plugin settings to change text and email settings.

WooCommerce Integration

If you use WooCommerce, the ticketing system will automatically add ticket menus to the WooCommerce user panel. There are also some great features in the plugin settings that users can choose when sending a ticket, or if the manager The site wants to be able to display only the products in the field that the user has purchased.

Ticket Template

One of the great features of the WordPress Support Ticket plugin is the ability to design and code a ticket template that fits your website template, which means that by copying the template folder from your plugin, you can easily change the ticket template without having to change the design or customize plugin code.

Advanced Settings