WordPress Knowledge Base Plugin – Basic

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WordPress Knowledge Base Plugin for knowledge base, wiki and documentation websites.

Key Features:

As a WordPress wiki plugin
Medium.com-like frontend editor
Wiki based Publishing Capabilities &
Version History & Approval System
User Access Restriction & Password Restriction
Article and Topic Listing
Elementor Integration

This is also a WordPress knowledge base plugin which you can use to create knowledge base for your WordPress site.

Complimentary FAQ plugin is a complimentary free plugin to add FAQ to your Knowledge Base categories.

Checkout the complete list of features at the bottom.

Why is this better Knowledge Base WordPress plugin

Use Cases:

WordPress Knowledge Base

You can create a limited access WordPress knowledge base for your knowledge customers.

WordPress Documentation for products:

You can use this plugin to create documentations for your WordPress website. That could be a technical documentation or a documentation of your product for your end users.

WordPress Wiki websites

You can create an internal wiki for your team using this WordPress Plugin.

Create a WordPress wiki website like Wikipedia using this

This WordPress Knowledge Base Wiki Plugin Features

Publishing:

Publishing capabilities: decide who can edit, who can publish and who can review articles
Revision Approval System: your reviewers can publish edits or roll back to previous revisions

Search:

Searches Title, Content, Categories, Tags
Partial Matching
Sorting is done using a prioritisation score like Google’s keyword system

Article Listing:
- 10+ sorting, filtering, style options
- Filter articles by topics
- Sort articles by popularity, recently created, recently updated, alphabetical, etc
Category Listing:
- 5+ sorting, filtering, style options
- 4 view stles: Boxed, Boxed1, Modern, List
Hero Section: with style options.
Table of Contents:
- Automatic Table of Contents
- Standard, Fixed Display options
- Options to show/hide/toggle sub-topics and articles under a topic/category
User Access Restriction:
- Based on any user roles ( custom or default )
Password Protection: Protect topics/categories by password
Voting: 2 voting systems + insights based on voting
Insights: User, Search, Voting, Article Insights
Translation Ready: Support WPML, RTL
Compatible with the latest WordPress and all Major Themes and Plugins
Page Builders Integrated
Breadcrumbs
Frontend Stats: Display KB / Wiki stats in the frontend
100+ settings to customise your KB
Widgets, Shortcodes in progress for all components
Frontend Editor: Add/Edit/Manage articles from the frontend
Article versioning: Works with WordPress Revision System for article versioning/revision system
Media Attachments: Attach audio, video, pdf, or any other media
Comments: Enable/Disable Comments
Responsive / Mobile Friendly
Drag and Drop category re-ordering
FontAwesome Icons included
Estimated Reading time
Fully Updated Docs
WordPress Multisite Supported

Want us to add a feature? Send us an email at support@pauple.com

helpie - User Testimonial

Helpie is an intuitive Helpdesk / Knowledge Base plugin that lets you create and organize your Helpdesk / Documentation / Knowledge Base for your products and services.

More features coming soon.

Feel free to share your FEATURE SUGGESTIONS.

FAQ

How do I update the helpie plugin? So far the simplest way to update the plugin is to use the envato-update-plugins plugin.

Changelog

1.9.5

Feature: Dutch Translation ready
Feature: Russian Translation ready
Fix: Translation to german not done properly
Fix: Database Table not prefixed Query warning error
Fix: Drag and drop in the term-actions.php:150 Notice error

1.9.4.1

Fix: Dynamic Caps on Taxonomy dashboard User roles and Usernames field doesnt show up after saved
House-Keeping: Upgraded CodeStar Settings plugin from 2.1.1 to 2.1.5

1.9.4

Fix: Major Performance Boost to load pages faster
Fix: Issue with Import Tool
Fix: Frontend Editor Image Upload Issue in Bitnami and other similar setups
Fix: access control using username not working

1.8.0.1 – Feb 4th, 2019

Fix: Minor Layout issues in Extra theme

1.8 – January 25, 2019

Enhancement: Build custom Template with Elementor Pro
Enhancement: Title color for Single Page and Category Page
Enhancement: Table of Content show / hide articles
Enhancement: Memory Optimisations
Fix: Fixed issue with User happiness Index
Fix: Apply Widget Title from WP Hook

1.7.17 January 10, 2019

Enhancement: Options for featured image in frontend editor
Enhancement: Make primary category option integrated with Yoast SEO plugin for Breadcrumbs
Fix: Fatal Error due to Allowed memory size exhaustion
Fix: Updated translation strings
Fix: Extra menu height in astra and other themes in CPT page
Fix: Main page hero section title is broken

1.7.16 – December 12, 2018

Fix: Changing META title does not work of Yoast SEO Premium
Fix: Voting icons don’t work with Fontawesome 5 icons in BuddyBoss theme
General Bug Fixes

1.7.15 – December 3, 2018

Enhancement: Elementor Pro Template Condition support
Enhancement: CPT Archive Page Meta title and description fields added.
Enhancement: Alphabetical Order option added for Articles
Fix: Salient Theme style overwrites
General Bug Fixes

1.7.14 – November 15, 2018

Fix: Trash option not working for draft articles
Fix: URL gets mangled in inline-editor.
Enhancement: Option added for Sidebar categories.
General Bug Fixes

1.7.13 – October 24, 2018

Fix: Main Page Category description limited 15 words is changed
Fix: Not able to open default.pot file in poedit
Fix: META Title of CPT Archive Main page
Fix: Search box not appear in Meris Theme
General Bug Fixes

Version 1.7.12 – September 24, 2018

Fix: Add new parent category in front-end editor
Fix: Search get content by matched word
Fix: Author name is Anonymous when set to a subscriber role
General Bug Fixes

Version 1.7.11 – September 18, 2018

Fix: Conflict with Yoast SEO XML sitemap for pages
Fix: Hero section shortcode and Widget not loading assets
Fix: Category page does not show any categories in Newspaper and phlox theme
Enhancement: Added single post label plural field in settings

Version 1.7.10 – September 3, 2018

Fix: build issue of 1.7.9

Version 1.7.9 – September 3, 2018

Fix: User Access Restriction does not work in Multiple user roles for a single user
Fix: ShortCode shows up in search auto-suggestion
Fix: Category page displaying wrong articles when categories are nested
Enhancement: Basic preparatory work for Helpie FAQ integration

Version 1.7.8 – August 27, 2018

Fix: Showing wrong author name based on publishing
Fix: Frontend editor compatibility in Newspaper theme
Fix: Fixed sidebar going below the page footer
General Bug Fixes

Version 1.7.7 – August 20, 2018

Enhancement: New style for Code Highlighter with shorcode tag ([helpie_kb_code])
Enhancement: Progress bar indication for Publishing
Enhancement: Notification for Publishing
Enhancement: ‘Remove revision’ option for can_approve users
Enhancement: Article ‘Delete’ and ‘Trash’ option
General Fixes

Version 1.7.6 – August 6, 2018

Enhancement: Can Visit MainPage from Helpie Settings in dashboard
Enhancement: Add option to change our CPT’s single-post label(‘Article’)
Fix: Discrepancy between articles order in the category page and Table Of Contents
Fix: H3 tag is smaller than H4
Fix: limit the number of words shown in the search result
Fix: Mainpage Shortcode conflict with Yoast plugin
General Fixes

Version 1.7.5 – July 17, 2018

Enhancement: Can change the text displayed on the search placeholder
Enhancement: Can Add Sub Categories in frontend-editor
Enhancement: Show empty categories and sub categories in frontend-editor
Fix: Top Header not displaying on helpie pages in klein theme
Fix: Search Shortcode

Version 1.7.4 – June 29, 2018

Enhancement: compatible with WP Offload S3 Plugin
Fix: Front-end editor Category button not working for Ifeature Pro 5 Theme
Fix: Removed all non-text ( shortcodes … ) content from autosuggest
Fix: TinyMCE plugins path issue
Fix: Blank page after updating main shortcode page by Yoast SEO Plugin
General Fixes

Version 1.7.3 – June 8, 2018

Enhancement: Display sub-categories with indentation from Table of Contents
Enhancement: Hooks for adding Custom Post title and Post Content class
Enhancement: Helpie KB fully translatable and French translation ready
Fix: Internet Explorer not supporting Frontend Editor
General Bug Fixes

Version 1.7.2 – May 21, 2018

Enhancement: Option to allow ‘anyone’ ( even non logged in users ) to edit or publish from frontend
Enhancement: Option to show icons for categories instead of images
Enhancement: Reduced plugin file size
General Bug Fixes

Version 1.7.1 – May 7, 2018

Fix: Embed video issue
General Bug Fixes

Version 1.7 – April 23, 2018

Major Feature: Mediumesque Frontend Editor
Major Feature: Revision Controls
Major Feature: Publishing capability with approval system
Enhancement: Modern Table of contents
Fix: Boxed1 category listing not showing children after previous update
Fix: Bridge Theme category Page issue
Fix: Hero Area subtitle color not changing via settings
Fix: String translation in search results page

Version 1.6.3 – April 2, 2018

Enhancement: Children Type option for Category Listing
Fix: Issue with category listing custom order ( drag and drop )
Fix: Fixed issue with Password Protect
Fix: Text Width being narrow in mobile for some themes
Fix: Increased article listing image resolution

Version 1.6.1 – March 21, 2018

Enhancement: Children Type option for Category Listing
Fix: Issue with category listing custom order ( drag and drop )
Fix: Fixed issue with Password Protect
Fix: Text Width being narrow in mobile for some themes
Fix: Increased article listing image resolution

Version 1.6 – Mar 12, 2018

Fix: Improved Category image resolution
Fix: Category Page mobile layout issue
Fix: Search autosuggest hidden issue in Genesis
Fix: Added Translation strings
Fix: Issue with Category Listing shortcode
Fix: Main Page Shortcode in PHP 5.6

Version 1.5.1 – Feb 28, 2018

Bug fix: Fixed issue with shortcode throwing blank page error

Version 1.5.0 – Feb 27, 2018

Major Feature: Article Listing with filtering, sorting
Major Feature: Shortcode + Widget + Elementor Widget for Article Lising ( with styling )
Major Feature: Automatic Updates from dashboard
Major Enhancement: Search – Show category name, feature image, matched content with highlighting
General Fixes

Version 1.4.3 – Feb 12, 2018

Enhancement: Ability to add num_of_cols to [pauple_helpie_categories_listing] shortcode
Enhancement: Ability to add num_of_articles to [pauple_helpie_categories_listing] shortcode
Enhancement: Search Speed improvements
Enhancement: Hide Excerpts for Protected Categories in Search Results Pages
General Fixes

Version 1.4.2 – Feb 6, 2018

Fixed issue with updating by deleting and re-installing

Version 1.4.1 – Feb 5, 2018

Enhancement: Ability to set a page as Main Page
Fixed Issue where other sidebars were not shown
Fixed Search Page Restoration when deleted
Fixed UI issues for Bridge theme

Version 1.4.0 – Jan 29, 2018

Enhancement: Display number of reads for each post
Enhancement: Ability to Hide the name of the author in recent articles
Enhancement: Shortcode for statistics
Enhancement: Ability to change “helpdesk_category” slug
Enhancement: Show Table of Contents on mobile with dynamic dropdown
General Fixes and Improvements

Version 1.3.9 – Jan 22, 2018

Minor Fixes and UI Improvements

Version 1.3.8 – Jan 18, 2018

Main Page Fixes and Improvements

Version 1.3.7 – Jan 14, 2018

Performance Fixes and Improvements

Version 1.3.6 – Jan 11, 2018

General Fixes and Improvements

Version 1.3.5 – Jan 2, 2018

Bug Fix: Fixed an issue where search did not work with WPML plugin
Bug Fix: Password Protect modal did not work with the Categories Listing shortcode

Version 1.3.3 – Dec 14, 2017

Bug Fix: Fixed an issue with Divi header not shrinking
Bug Fix: Fix a warning in PHP 7.1 and above version

Version 1.3.2 – Dec 04, 2017

Bug Fix: Fixed an issue with User Access Controlled categories not showing up

Version 1.3.1 – Nov 28, 2017

Bug Fix: Fixed a issue with table of contents displaying duplicate articles.
Enhancement: New style settings to add margin-top to the Helpie modules.
Enhancement: New Insights – Most Viewed Pages
Bug Fix: Fixed an issue where sidebar did not show more than 5 articles per category

Version 1.3.0 – Nov 17, 2017

Bug Fix: Fixed a conflict with Memberium plugin causing live search to not appear
Enhancement: Ability to translate Helpie Settings input strings with WPML

Version 1.2.9 – Nov 2, 2017

Bug fix: Where the categories list on the main page changed order randomly
Bug Fix: Footer and Modal responsiveness issue in Enfold
Bug Fix: Custom Permalink beginning string ( like ’/blog’ ) does not affect Helpie’s CPT

Version 1.2.8 – Oct 19, 2017

Add option to Enable / Disabled display of “updated by”
Bug Fix: Line breaks disappear from article after they are added

Version 1.2.7 – Oct 5, 2017

Improved compatibility with Elementor WP Plugin
Insights Bug fixes

Version 1.2.6 – Oct 1, 2017

Misc Bug fixes

Version 1.2.5 – Sept 26, 2017

New Feature: Gradient for Welcome Area
New Feature: Background Image for Welcome Area
New Feature: Gradient + Illustration for Welcome Area
New Feature: Priority based Search
New Feature: Automatic In-Page Table of Contents
New Feature: Knowledge Base Stats Module
Update: ‘Main Page Template’ is now called ‘Main Page Category Listing Style’
Bug Fix: Sidebar scroll issues including scroll, sidebar width issue and highlight article issues
Bug Fix: Where Post pages UI style was mildly affected in the admin area

Version 1.2.4 – Sept 7, 2017

New Feature : Modern – New Categories List Template
New Feature : Recent Articles Module
Enhancement: You can now click Search icon to search
Enhancement: In Table of Contents, Highlight current article title in single page template and other improvements
Bug Fix : Autocomplete CSS affects global styles
Bug Fix : Remove ‘capitalize’ in Title text-field of “Add” / “Edit” modal
Bug Fix : Edit Article in Frontend – Character encoding issue
Bug Fix : Capitalize Issue in Categories List
Bug Fix : Helpie main page category Settings are reset when saving settings for the first time.
Bug Fix : User Access : Child term is restricted even if its parent is allowed
Bug Fix: Helpie Add Article Modal not working in mainpage shortcode
Bug Fix: Where saved settings are reset after update
Bug Fix: Frontend Add Media Modal issue
Bug Fix: Where Frontend Editor Edit modal did not show previously added tags
Bug Fix: Where Search auto-suggest alignment is wrong sometimes

Version 1.2.3 – Aug 25, 2017

New Major Feature: Frontend-editing – Add, Edit, Delete articles from front-end
New Feature: New categories are now automatically included ( provided they have articles )
New Feature: Boxed Template
New Feature : Show helpie_tags at the bottom of the single article page
Bug Fix: Fixed Encoded characters in Search auto-suggestion
Bug Fix: Search results page showing wrong results
Bug Fix: Remove all JS logs
Bug Fix: User Access: By default, Allow Non-Categorised article to be viewed

Version 1.2.2 – Aug 8, 2017

New Feature: Search now looks at ‘tags’ to return suggestions and search results
New Feature: Insights now shows most repeated keywords
Bug Fix: Fix alignment of header in /pauple_helpie/ ( archive url )
Bug Fix: Shortcodes fixed in Elementor, Visual Composer, Divi

Version 1.2.1 – July 27, 2017

Bug Fixes

Version 1.2 – July 20, 2017

Frontend Editing

Version 1.1 – July 13, 2017

New Feature: Public users ( people who don’t have login ) can now vote. Feature can be turned on / off
New Feature: Search box has been updated to directly go to article on clicking on suggestions
New Feature: You can now change the “Table of Content” to your own title
Bug Fix: Fixed a bug where Shortcodes which caused issues in Divi ( and possibly other page builders )

Version 1.0.9 – July 7, 2017

Bug Fix: Semantic.css adds body style to all pages, especially admin-section
Bug Fix: Multisite conflicts

Version 1.0.8 – June, 2017

Bug Fix: Bug Fix: Password Protect Modal Cookies behaving oddly

Version 1.0.7 – June, 2017

Bug Fix: Password Protect Modal behaving oddly in Avada

Version 1.0.6 – May, 2017

New Feature: Password Protection ( for categories )
New Feature: ‘Added’ and ‘Updated’ tags. Use it to mention when the version in which feature was added
New Feature: Auto-updates compatible with ‘envato-update-plugins’ plugin: https://github.com/wp-kitten/envato-update-plugins
New Update: Moved Helpie Settings from under Settings menu to ‘Helpdesk’ menu
Bug Fix: Where when viewing a category page the main navigation gets moved to the left

Version 1.0.5 – March 5, 2017

New Feature: Sidebar Category toggle
New Feature: Order articles in the category list
New Feature: Limit number of articles under category in sidebar
New Feature: Visual Composer compatibility
Bug Fix: Content going into footer background in some themes.
Bug Fix: Show custom brand styles in single, category and search templates
Bug Fix: Language switching not working
Bug Fix: Where helpie plugin affected dashboard fonts
Bug Fix: Page scroll doesn’t show up in right column

Version 1.0.4 – February 10, 2017

New Feature: Sidebar Category toggle
Bug Fix: Content going into footer background in some themes.
Bug Fix: Show custom brand styles in single, category and search templates
Bug Fix: Language switching not working
Bug Fix: Where helpie plugin affected dashboard fonts

Version 1.0.3 – Posted January 30, 2017

Bug Fix: While changing settings, change some settings it returns “header already sent error”
Bug fix: “Undefined variable pauple_helpie_plugin_version”
Bug Fix: Welcome Area Style settings not applied to shortcode