Promex®

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Billing details

Your order

Product Subtotal
Promex Gaming Suite  × 1
$100.00 / year
 $109.99 due today
Subtotal $109.99
Initial Shipment
Tax $0.00
Total $109.99
Recurring totals
Subtotal $100.00 / year
Shipping via Free shipping Free
Tax $0.00 / year
Recurring total $100.00 / year
First renewal: September 25, 2027

  • Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account. See more on https://promex.me/europay/

Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.

<strong>SaaS & API Usage Terms</strong>

1. Preamble & Scope

This section governs all purchases of Subscription Plans and prepaid Service Credits (API Usage) from Promex.

2. Nature of Service Credits (SaaS Usage)

You acknowledge that any “Credits” or “Units” purchased on the platform are strictly for measuring usage of our SaaS tools (e.g., AI server requests, automation tasks).

  • For Service Use Only: Credits are used solely to meter access to software tools offered via Promex/Wooshop. They have no monetary value outside of the platform.
  • No Cash Value: Credits cannot be redeemed for cash, transferred to other users, or sold.
  • Expiration: Unless otherwise stated in your specific plan, unused service credits may expire at the end of your billing cycle.

3. Delivery & Activation

Upon successful payment authorization, Subscriptions and Service Credits are activated immediately on your account. You agree that this activation constitutes full performance of delivery.

4. Refund Policy for Digital Consumables

Prepaid Service Credits are non-refundable once used or partially consumed.

Because these are digital consumables that incur server costs immediately upon use, we cannot offer refunds for credits that have already been applied to tasks, API calls, or server generation.

5. Payment Disputes

You agree to contact Promex support first to resolve any billing issues. Initiating a fraudulent chargeback for services that were delivered and used is a violation of these terms and may result in immediate account termination and collections action.

<strong>Refund & Cancellation Policy</strong>

1. General Policy

This policy outlines the conditions under which refunds may be issued.

2. Non-Refundable Items

The following are generally non-refundable:

  • Consumed Service Credits: As detailed in the “SaaS Terms,” credits used for API calls or AI generation are non-refundable.
  • Completed Custom Development: Fees for development work that has already been completed and delivered are non-refundable.
  • Third-Party Licenses: Any fees paid for domain names or third-party software licenses are non-refundable.

3. Subscription Refund Policy (14-Day)

For recurring SaaS subscriptions (e.g., Wooshop Plans), we offer a 14-day refund policy for the initial payment, provided the service has not been significantly utilized (e.g., excessive API consumption). To request a cancellation and refund, please contact support within 14 days of your initial order.

4. How to Request a Refund

To request a refund, contact our support team at support@promex.me. Please include your transaction details. Refunds are processed back to the original payment method within 5-10 business days.

<strong>Privacy Policy</strong>

1. Our Commitment to Privacy

Promex values your privacy. This policy explains what personal data we collect, how we use and protect it, and your rights regarding your data. We comply with applicable data privacy laws, including GDPR for EU users and CCPA for California residents.

2. Data We Collect

  • Provided by You: Name, email address, phone number, and any information you provide through contact forms or during account registration.
  • Collected Automatically: IP address, browser/device information, and usage logs to help us improve our Services.
  • Transaction Data: We collect transaction details related to your purchases. We do NOT store full credit card numbers.

3. How We Use Your Data

Your data is used to: provide, maintain, and improve our Services; process transactions; respond to your inquiries; and comply with legal obligations.

4. Data Sharing and Third Parties

We do not sell your personal data. We may share data with trusted third-party service providers who perform services on our behalf, such as PCI-compliant payment processors, analytics providers, and communication platforms. These third parties are obligated to protect your data.

5. Cookies

We use cookies to operate our website and remember your preferences. You can control cookies through your browser settings.

6. Contact Information

If you have any questions about this policy, please contact us:

  • Email: privacy@promex.me
  • Phone: +1 (253) 400-3777
  • Address: Promex Dot Me Inc., Kent, WA 98032, USA

<strong>(AUP)</strong>

1. Introduction

This Acceptable Use Policy (AUP) is designed to protect Promex and our customers. By using our Services, you agree to comply with this AUP.

2. Prohibited Activities

You may not use our Services to engage in any of the following:

  • Illegal Activities: Violating any local, state, national, or international law.
  • Infringing Content: Hosting content that infringes on the intellectual property rights of others.
  • Harassment/Harmful Content: Distributing content that is defamatory, obscene, or abusive.
  • System Abuse: Automated scraping, denial of service (DoS) attacks, distributing malware, or unauthorized system access.
  • Spam: Sending unsolicited bulk email or phishing.

3. Consequences of Violation

Violation of this AUP may result in immediate suspension or termination of your account without refund. We reserve the right to report illegal activities to law enforcement.

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